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What Defines an Expert Courier Service in the UK?

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One of the first things you have to understand is that there is a difference between a courier service and a parcel delivery company. While parcel delivery companies rely on volume and tend to deliver low-cost items often bought from major online outlets and ecommerce platforms, courier companies tend to provide a more ‘bespoke’ service that is tailor-made for each individual customer.

So, what else separates premium courier services from your standard parcel delivery company?

The best courier service adapts to your needs

One of the biggest problems with large and impersonal parcel delivery companies is a lack of flexibility. Basically, you have to dance to their tune rather than the other way round. If you have a request for anything that is beyond the normal, you either get met with a blank expression or a simple “Sorry, we don’t do that”. It can be very frustrating.

At Distribusha, in our aim to be one of the very best courier companies, we try to be as flexible as possible and frequently describe our courier services as ‘bespoke’ or ‘tailor made’. In other words, you tell us what you need in terms of a courier service and we have the manpower, vehicles and experience to come up with the perfect solution. In truth, it is what makes our work so enjoyable – variety and constant challenges.

As an example, you have a client you sold some technical equipment to a year ago and the machine has broken down. Your client needs a replacement part, which you have but until they get the part, their business is at a standstill. The customer is 200 miles away and you have nobody available to deliver the part in person. You have contacted a parcel delivery company, and they can do a next-day delivery for a small fortune and that delivery will be late tomorrow afternoon. You are keen to keep your client as a future customer so ‘after sales service’ is critical.

So, what happens when you ring Distribusha?

Our first response will be to reassure you that you have come to the right place for help. We will arrange to be with you as soon as we possibly can and will take the part direct to your customer. And here’s what makes Distribusha better than your average courier. Our couriers are highly experienced and well-trained operatives, which means we will not only deliver the part to you customer, but if required we can also fit it and ensure that the machine is operating perfectly before we leave. You see here at Distribusha, our couriers represent two companies whenever we carry out a delivery. They represent Distribusha, but they also represent you, because we know how easy it is to lose a customer, and we want you to keep them!

The best courier has a wide range of services

As a courier company that specialises in courier services for business, here at Distribusha we understand and recognise that there is no ‘one-size-fits-all’ solution where reliable courier services are concerned. First of all, very few businesses are identical, and certainly their operational procedures are likely to differ anyway. Second, depending on the nature of the business, the requirements from an expert courier service can be varied and ongoing. As a company, Distribusha tends to work on a long-term basis with our clients, many of which have been with us for over ten years.

When it comes to long-term relationships with a fast courier service, this brings a wide range of adaptable services we offer in to play. These include scheduled courier services where at the same time on the same day we collect the same items and deliver them to the same customers of yours. Then we have contract courier services where we look to help you reduce the cost of deliveries by entering into a contract to cover a certain period of time. What our clients like about our contracts is that they are not rigid and inflexible though. Instead, we accept that market demand can change, certain products come into fashion and others can become less popular. We are happy to adjust our schedules and deliveries based on your needs.

Especially for those businesses that sell medical and technical equipment, there is that thing called ‘after sales service’. As we mentioned above, we provide a same day courier service for those very emergencies, and from well-qualified couriers.

same day pallet courier

The importance of same day courier services and document courier services

We mention these two services together as they are often requested as a ‘package deal’. Yes, we understand that one of the reasons our customers come to us for our document courier service is because they want to ensure a document is delivered securely and personally to the intended recipient. Whether it takes two or three days is not so important. However, on many occasions, the reason we are asked to provide a document courier service is because there is an urgent need to get a document delivered to the recipient. Beyond this, it is often the case that the document may need signing and then returned to the original sender, all on the same day.

Where Distribusha sets itself above the competition is that we will go that extra mile. For example, if we are unable to get a document delivered during office hours, but that it is critical to have the document delivered first thing the next morning, we will either set off very early in the morning to make the delivery, or we will travel the night before and stay overnight at the destination to ensure it can be delivered at 9.00 a.m. the next morning.

Technical courier services and technical courier services

There are Distribusha’s forte and where we take greatest pride. If you want to excel at providing a technical courier service or a medical courier service, how can you stand out from the competition when, let’s be honest, most couriers can transport some machinery from A to B. What makes Distribusha the best courier service for medical and technical equipment?

The answer comes in parts.

As you will have learned from above, our couriers are very highly skilled and when we offer a technical or medical courier service, that service includes installation. In other words, we don’t just drop off the consignment, but will position it in its designated space and ensure it is fully operational before we leave.

Next, we are an eco-responsible courier service, so we provide a recycling facility for all medical and technical equipment. Where this works well is when we are delivering replacement equipment. Providing it has been agreed prior to delivery, we will remove the original equipment and together with any packaging remaining from the newly delivered equipment, take it all to a registered recycling facility. Beyond this, for those customers of your who also operate an ethically sustainable or eco-friendly business, we can provide the appropriate certification as proof that the original equipment has been officially recycled.

And there’s more – Distribusha offers exhibition courier services

If we are going to offer the best courier services, we have to offer as many services as possible, providing that doesn’t lead to a compromise in quality of service provided. Here at Distribusha, we have used our knowledge of all the UK’s major towns and cities to enable us to provide exceptional event courier services. The trick? First, we will collect everything you need from the storage facility where it is kept. Then, we don’t just deliver display stands and publicity materials to the venue, we deliver them to the area in the venue where you have been allocated space. Beyond that, we will return when the exhibition has finished, collect up all your equipment, and return it to the storage unit where we collected it.

In summary – what makes the best courier service for businesses

It has taken Distribusha a good few years to establish itself as one of the best independent couriers. It is the fact that Distribusha is still an independent family-run business that we have the flexibility to adjust and adapt to the wide variety of requests from our clients. Our independence also means we don’t have massive overheads, which enables us to charge fair rates for premium courier services.

We have grown our business through word-of-mouth recommendations, and we have worked extremely hard to build long-lasting relationships with all our clients, many of whom have been with us for over ten years, which we like to feel is testament to our reliability and professionalism. Beyond that, we recognise that when we deliver a consignment, we are not just representing ourselves, but we are also representing our clients, and we do not take that responsibility lightly.

Got any questions? Call us: 01923 828460 – it costs nothing to talk – or   

Email us: info@distribusha.co.uk and we’ll get straight back to you.  

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FAQs

What should I expect from a reliable courier service when sending urgent or high-value items?

This is often referred to as a white glove courier service where urgent, valuable or fragile goods are transported. While we always take care to ensure that anything we transport is delivered in pristine condition, certain valuable and fragile items require additional care when being transported. We ensure that the goods are correctly and securely packaged and also double check they are in perfect condition at the other end. Where documents are concerned, they are transported in a tamper-proof document folder to ensure that confidentiality is maintained throughout.

Can a fast courier service support last-mile delivery for ecommerce companies?

Yes, here at Distribusha we have the capacity in terms of couriers and transport to cover all aspects of last mile deliveries for ecommerce businesses, and particularly for those who use freight forwarding companies at major airports and ports.

Does Distribusha offer insurance as part of its premium courier service?

Yes, we insure all goods that we transport, though for high-value items we will need to know the individual value in advance as part of the requirement from our insurers. Beyond this, as a company and all our drivers are insured for public liability.

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