Frequently Asked Questions about Courier Services
All your questions about our courier services - answered
Reliable and efficient courier services are essential for businesses and individuals who need timely deliveries. Distribusha’s FAQ page provides clear answers to common questions about our courier solutions, including delivery options, pricing, tracking, and more. Whether you’re shipping parcels, documents, or larger goods, you can read more here about the information needed for a smooth and hassle-free experience.
Explore our frequently asked questions to learn how Distribusha keeps your deliveries on time and secure.
Same-Day Courier Service Questions
A same-day courier service provides urgent, time-critical deliveries that are picked up and delivered on the same day. Unlike standard parcel or freight services, same-day couriers offer direct, dedicated transport, meaning your goods are not delayed by being one of multiple stops or having to be delivered to additional sorting hubs. This is ideal for businesses needing fast, reliable, and seamless delivery solutions. Same-day services basically refer to delivering a product or package within a 24-hour period, or a 12-hour period if requested. That time period can start at any time, as we both collect and deliver products and packages at any time of the day or night, including weekends.
Same-day courier services are versatile and can handle a wide range of items, including:
· Medical Equipment & Supplies – Urgent deliveries to hospitals, clinics, and laboratories.
· Technical Equipment – Machinery, tools, or replacement parts.
· Legal & Business Documents – Secure transport of contracts, agreements, and legal paperwork.
· Retail & E-commerce Orders – Same-day fulfilment for businesses needing quick stock replenishment.
· Palletised Goods – Large or bulk deliveries that need fast transportation.
While many items can be transported, hazardous, dangerous, or restricted goods require prior approval. Let us know in advance if your consignment has any special handling requirements.
Proper pallet preparation ensures safe and smooth transportation. Follow these key steps:
1. Use a strong, undamaged pallet – Ensure it can handle the weight of your goods.
2. Stack items securely – Heavier items should be at the bottom, with lighter ones on top.
3. Wrap and secure the load – Use industrial stretch wrap and strapping to prevent movement.
4. Label clearly – Include delivery and collection details on multiple sides of the pallet.
5. Ensure accessibility – The pallet must be in an area accessible for pickup, and a forklift or loading bay should be available if needed.
Yes, same-day pallet deliveries must meet the following guidelines:
· Pallet size: up to 220cm x 140cm
· Maximum height: 180cm (including pallet)
· Maximum weight per pallet: 1,000kg or 400kg for tail lift service
· Forklift or lift-assist required for heavy loads
If your shipment exceeds these dimensions, please contact us in advance to discuss alternative transport options.
Yes! While major cities have the fastest response times, Distribusha delivers nationwide, including rural areas. However, delivery times may vary depending on distance and accessibility. Let us know your location, and we’ll confirm the fastest available courier delivery service.
Yes, we offer weekend and holiday same-day deliveries, but availability depends on demand and location. Additional charges may apply for out-of-hours or holiday services. If you need a delivery on a non-business day, we recommend booking in advance to secure availability.
Yes, Distribusha provides insurance coverage of up to £10,000 per consignment. If your items exceed this value, additional insurance can be arranged. Our insurance covers loss and damage during transit, but does not extend to indirect or consequential losses (e.g., business disruption).
Yes, but cancellation fees may apply, depending on how far along the process is. If the driver has already been dispatched or is en route, you may be charged a percentage of the full delivery fee (See Terms & Conditions). Contact us as soon as possible if you need to cancel or amend any booking.
Technical Courier Service Questions
Our technical courier service specialises in the secure transportation of high-value, fragile, and sensitive equipment. This includes careful handling, positioning, and, if required, minor assembly at the delivery location. We ensure timely and safe delivery, with direct communication available for updates.
Yes. We are experienced in handling delicate, high-value, and sensitive equipment. Our couriers follow strict protocols to ensure safe transport, using specialised handling techniques to protect items from damage during transit.
We transport a wide range of technical items, including:
· IT and networking equipment
· Audio-visual systems
· Laboratory instruments
· Medical devices
· Industrial machinery components
· Calibration and testing equipment If you have a specific request, feel free to contact us.
We do not provide packaging, but we require all items to be properly packed before collection to ensure safe transportation. If you need guidance on suitable packaging, we can advise on best practices.
Yes. We offer multi-drop deliveries for businesses that need technical equipment transported to multiple locations. We can coordinate delivery schedules to meet your specific requirements.
Our technical courier service is commonly used by:
· IT and telecom companies
· Healthcare providers and medical suppliers
· Audio-visual and event production companies
· Manufacturing and engineering firms
· Research laboratories and universities
Yes. We have extensive experience in transporting medical equipment, including diagnostic machines, hospital devices, and specialist healthcare tools. However, we do not transport biological materials such as blood, organs, or human tissue.
Medical Courier Service Questions
A medical courier service specialises in the transportation of healthcare-related items such as medical devices, equipment, and hospital supplies between healthcare providers, laboratories, and clinics. These deliveries require careful handling and logistics to maintain a quality service and industry compliance.
Distribusha transports medical devices, diagnostic equipment, hospital supplies, sterile instruments, and technical healthcare machinery. However, we do not transport biological materials such as blood, organs, or human tissue. We deliver not only to hospitals and laboratories, but also to private individuals for residential care equipment, such as medical beds, gas bottles, mobility equipment.
We can transport temperature-sensitive medical equipment and supplies, but we do not offer temperature-controlled vehicles. While we ensure careful handling and rapid transit to minimize exposure to extreme conditions, our service is not suitable for items that require refrigerated or frozen transport.
Yes, we provide same-day medical courier services for urgent healthcare deliveries. Whether it is a hospital requiring emergency equipment or a private clinic needing urgent supplies, we ensure fast and secure transport across our service regions.
Yes, our couriers can collect and deliver at any time, including nights and weekends. However, this must be arranged in advance. While our office is not open 24/7, we can accommodate out-of-hours, weekend, and overnight deliveries if scheduled ahead of time.
For urgent medical deliveries outside regular hours, please contact us in advance to confirm availability.
No, Distribusha does not transport hazardous medical waste. Our service is focused on medical equipment, hospital supplies, and technical healthcare machinery. If your consignment contains hazardous materials, we recommend contacting a licensed medical waste disposal provider.
We offer medical courier services across the UK, covering major cities, hospitals, clinics, and healthcare facilities. If you have specific location requirements, please get in touch, and we will confirm availability for your area.
Booking a medical courier with Distribusha is simple:
1. Contact us by phone or email with the details of your delivery.
2. Provide shipment details, including dimensions, weight, and any special handling requirements.
3. Schedule a pickup at a convenient time.
4. We will confirm all the details for your approval
5. Once confirmed, our couriers will ensure safe and timely delivery.
To request a quote or book a service, get in touch with us today.
Contract Courier Service Questions
A contract run courier service or contract courier service is a long-term delivery arrangement where a courier company provides recurring, scheduled deliveries under a formal agreement. These services often include dedicated routes, vehicles, and drivers to meet specific business needs.
Businesses that require regular deliveries benefit from contract courier services, including:
· Healthcare providers (hospitals, pharmacies, medical supply distributors)
· Retail and e-commerce (store restocking, subscription box services)
· Manufacturers (supply chain logistics, parts distribution)
· Legal and financial firms (secure document transfers)
· Event companies (exhibition and promotional material transport)
- Reliability – Your deliveries are performed on a regular and set schedule, reducing uncertainty.
- Cost Efficiency – Fixed pricing structures can lower the average cost of deliveries.
- Dedicated Service – Tailored routes and regularly assigned drivers help to build strong, friendly relationships with customers.
- Priority Handling – Avoids late deliveries with guaranteed service slots.
Yes, Distribusha Ltd offers contract delivery services across the UK. We provide tailored logistics solutions to ensure your business runs smoothly with consistent, scheduled deliveries. There are no exceptions, so for the UK we include all of Scotland including the highlands and islands, as well as Northern Ireland, the whole of England and Wales.
Scheduled Courier Service Questions
A scheduled courier service allows our customers to pre-book deliveries for specific times and dates, ensuring reliable and timely transport. This also helps to build a trusting relationship with your clients.
A scheduled delivery is when a package is transported at a pre-arranged time rather than on demand. This service is ideal for businesses and individuals who need predictable delivery times, and who want to lower the cost of courier delivery services.
- Scheduled Delivery – Booked in advance for a set time/date.
- On-Demand Delivery – Arranged when needed, often for urgent shipments.
Yes! Distribusha Ltd allows customers to arrange recurring scheduled deliveries to ensure seamless logistics for ongoing business needs. This is usually done through the creation of a contract run delivery service.
Yes, you can book multiple deliveries in advance. We can help optimize your delivery routes for maximum efficiency.
Yes! If you require a pickup from your location at a specific time, we can arrange a scheduled collection service tailored to your needs.
Yes, cancellations are possible but must be made within our cancellation policy guidelines. Please contact us as early as possible to avoid any avoidable charges.
Exhibition and Event Logistics Questions
Exhibition courier services are specialised logistics solutions designed for transporting event materials, display stands, promotional items, and technical equipment to and from exhibition centres, trade shows, and event venues.These services ensure that your materials arrive on time, in perfect condition, and ready for setup. At Distribusha Ltd, we provide tailored courier solutions for exhibitions, conferences, and trade fairs, offering timed deliveries, secure handling, and temporary storage when needed. We also know all the UK’s major exhibition centres and are able to get easy access to the most inaccessible places.
To minimise stress and anxiety, it’s best to book your exhibition courier service at least one to two weeks in advance, especially for large-scale events. This allows time for planning the most efficient route, securing necessary delivery slots, and coordinating with the venue’s access restrictions. Last-minute bookings are possible but may be subject to availability and additional charges.
Our core service includes delivery of your exhibition materials to your designated stand or area within the venue. However, assembly and setup are not included unless agreed upon in advance. If you require assistance with unpacking, positioning, or light assembly of displays or technical equipment, let us know beforehand, and we can discuss tailored support options.
We understand that exhibition materials often include fragile, high-value, or custom-built items that require extra care. We take the following steps to ensure safe transport:
- Use of protective packaging and securing items within the vehicle
- Employing trained drivers experienced in handling delicate loads
- Offering dedicated vehicle options to minimise handling and transfers
- Encouraging clients to specify any special handling instructions in advance
For particularly fragile or expensive materials, we recommend discussing additional protective measures or custom packaging solutions with our team.
Yes. At Distribusha Ltd, we provide insurance coverage of up to £10,000 per consignment for event materials while in transit. If your items exceed this value, we can arrange additional insurance upon request. However, our coverage does not extend to items once
they have been delivered to the event venue. As exhibition halls can be busy environments with high foot traffic, we strongly recommend that customers arrange their own insurance for materials once they have been received at the venue.
Yes, we offer temporary storage solutions if you need to hold exhibition materials before or after the event. Storage must be arranged in advance, and additional fees may apply depending on the duration and size of the consignment.
Absolutely. Through our years of experience gained in providing exhibition and event courier services we have realised that we need to be able to provide three types of service. Some exhibition materials are made for a one-off event and do not need collecting after the exhibition. Some event and exhibition materials are designed for one-off evets but are, by design, recyclable. We are able to both collect and deliver your materials to an appropriate recycling centre. Finally, we have the more substantial and durable event materials which are intended for multiple occasions. We can collect these materials after the event and return them to your preferred location. To ensure a smooth pickup, please provide details in advance, including collection time, location, and any access restrictions at the venue.
Yes, we handle large and bulky items such as exhibition stands, AV equipment, and staging materials. However, you must provide accurate weight and dimension details in advance, plus digital photographs if you have them, and any special equipment required for unloading (such as a forklift or tail lift) must be arranged beforehand.
At the moment, we only provide exhibition courier services within the UK. For international events, we recommend working with a logistics provider that specialises in cross-border exhibition freight.
We can complete the delivery regardless of whether someone is present to receive it, as long as the venue allows unattended drop-offs. However, once delivered, we are not responsible for the security of the items. If the venue requires a signed handover, we will attempt to contact you or a designated recipient. If we need to return with the consignment or wait for someone to collect it, additional charges may apply. To avoid complications, we recommend ensuring that a contact person is available at the venue to receive the delivery at the scheduled time.
General Questions about Courier Services
Last mile delivery refers to the final stage of the delivery process, where goods are transported from a distribution hub or courier facility directly to the end customer. It is a critical part of logistics, ensuring that items arrive on time and in good condition. At Distribusha Ltd, we specialize in time-sensitive and high-value last mile deliveries, including medical, technical, and event-related consignments.
Urgent delivery services are designed for time-critical shipments, ensuring fast and direct transport with minimal delays. This is particularly useful for technical or medical equipment failures, where replacement parts need to be delivered and installed with extreme urgency. For technical equipment, our services may include:
- Collecting the faulty part or replacement equipment/machinery
- Delivering and fitting of the replacement part or machinery/equipment
- Returning the defective component or equipment/machinery to the supplier This ensures minimal downtime for your customer’s business.
We believe in being as environmentally responsible as possible. So, if requested, we can unpack delivered goods and remove packaging materials such as boxes, plastic wrapping, and pallets and take them to an appropriate recycling centre. This service is useful for exhibition setups, medical deliveries, and technical equipment installations. However, we do not handle hazardous waste disposal. If special disposal requirements are needed, let us know in advance so we can advise accordingly.
We collect and dispose of:
- Technical and electronic equipment (printers, monitors, medical devices)
- Office furniture (desks, chairs, cabinets)
- Еxhibition materials (stands, displays, banners) However, disposal services must be arranged in advance, and certain hazardous or restricted items may not be accepted. If needed, we can provide disposal documentation upon request.
- Wherever possible, we will deliver replaced items to an appropriate recycling centre.
Express courier deliveries are time-sensitive, fast-track shipments that prioritize speed over standard delivery schedules. These services typically include:
- Same-day delivery within the UK
- Next-day delivery for urgent items
- Dedicated vehicle options to minimize handling and ensure direct transport to deal with large and heavy items as well as standard items. This is ideal for legal documents, medical equipment, urgent business supplies, and exhibition materials.
We cover the entire UK, including major cities, rural locations, and hard-to-reach areas including the Scottish Highlands and Islands. Whether it’s a city-centre office or a remote construction site, we have the flexibility to deliver where needed.
Booking a delivery with Distribusha Ltd is simple: First you have to contact us, either by telephone or email.
- Provide details – Share pickup and delivery addresses, package dimensions, and any special handling requirements.
- Receive a quote – We will confirm pricing based on distance, service type, and any additional requests within 12 hours.
- Schedule the delivery – Once confirmed, we will allocate a driver and arrange pickup.
- Delivery confirmation – Once the consignment is delivered, we will notify you with a confirmation. Please note that we do not offer real-time tracking, but we keep customers informed of key updates during transit.
Yes, we offer international delivery options upon request. However, customers must ensure that all customs documentation is provided and that the consignment complies with international shipping regulations. If needed, we can guide you through the process.
Yes, we offer round-the-clock delivery services, including overnight and weekend deliveries. Whether it’s an emergency medical shipment, an urgent exhibition setup, or an after-hours technical part replacement, we ensure deliveries happen when you need them most.
Here at Distribusha we don’t believe in a ‘one-size-fits-all’ solution to providing construction courier services. We appreciate each and every one of you has varied and varying demands, and it is our role to provide a bespoke service that precisely meets all your needs.
Ready to streamline your delivery operations with Distribusha’s Courier Delivery Services? Get in touch with us today and we’ll be glad to talk further about how we can help you.
A same-day courier service provides urgent, time-critical deliveries that are picked up and delivered on the same day. Unlike standard parcel or freight services, same-day couriers offer direct, dedicated transport, meaning your goods are not delayed by being one of multiple stops or having to be delivered to additional sorting hubs. This is ideal for businesses needing fast, reliable, and seamless delivery solutions. Same-day services basically refer to delivering a product or package within a 24-hour period, or a 12-hour period if requested. That time period can start at any time, as we both collect and deliver products and packages at any time of the day or night, including weekends.
Same-day courier services are versatile and can handle a wide range of items, including:
· Medical Equipment & Supplies – Urgent deliveries to hospitals, clinics, and laboratories.
· Technical Equipment – Machinery, tools, or replacement parts.
· Legal & Business Documents – Secure transport of contracts, agreements, and legal paperwork.
· Retail & E-commerce Orders – Same-day fulfilment for businesses needing quick stock replenishment.
· Palletised Goods – Large or bulk deliveries that need fast transportation.
While many items can be transported, hazardous, dangerous, or restricted goods require prior approval. Let us know in advance if your consignment has any special handling requirements.
Proper pallet preparation ensures safe and smooth transportation. Follow these key steps:
1. Use a strong, undamaged pallet – Ensure it can handle the weight of your goods.
2. Stack items securely – Heavier items should be at the bottom, with lighter ones on top.
3. Wrap and secure the load – Use industrial stretch wrap and strapping to prevent movement.
4. Label clearly – Include delivery and collection details on multiple sides of the pallet.
5. Ensure accessibility – The pallet must be in an area accessible for pickup, and a forklift or loading bay should be available if needed.
Yes, same-day pallet deliveries must meet the following guidelines:
· Pallet size: up to 220cm x 140cm
· Maximum height: 180cm (including pallet)
· Maximum weight per pallet: 1,000kg or 400kg for tail lift service
· Forklift or lift-assist required for heavy loads
If your shipment exceeds these dimensions, please contact us in advance to discuss alternative transport options.
Yes! While major cities have the fastest response times, Distribusha delivers nationwide, including rural areas. However, delivery times may vary depending on distance and accessibility. Let us know your location, and we’ll confirm the fastest available courier delivery service.
Yes, we offer weekend and holiday same-day deliveries, but availability depends on demand and location. Additional charges may apply for out-of-hours or holiday services. If you need a delivery on a non-business day, we recommend booking in advance to secure availability.
Yes, Distribusha provides insurance coverage of up to £10,000 per consignment. If your items exceed this value, additional insurance can be arranged. Our insurance covers loss and damage during transit, but does not extend to indirect or consequential losses (e.g., business disruption).
Yes, but cancellation fees may apply, depending on how far along the process is. If the driver has already been dispatched or is en route, you may be charged a percentage of the full delivery fee (See Terms & Conditions). Contact us as soon as possible if you need to cancel or amend any booking.
Technical Courier Service Questions
Our technical courier service specialises in the secure transportation of high-value, fragile, and sensitive equipment. This includes careful handling, positioning, and, if required, minor assembly at the delivery location. We ensure timely and safe delivery, with direct communication available for updates.
Yes. We are experienced in handling delicate, high-value, and sensitive equipment. Our couriers follow strict protocols to ensure safe transport, using specialised handling techniques to protect items from damage during transit.
We transport a wide range of technical items, including:
· IT and networking equipment
· Audio-visual systems
· Laboratory instruments
· Medical devices
· Industrial machinery components
· Calibration and testing equipment If you have a specific request, feel free to contact us.
We do not provide packaging, but we require all items to be properly packed before collection to ensure safe transportation. If you need guidance on suitable packaging, we can advise on best practices.
Yes. We offer multi-drop deliveries for businesses that need technical equipment transported to multiple locations. We can coordinate delivery schedules to meet your specific requirements.
Our technical courier service is commonly used by:
· IT and telecom companies
· Healthcare providers and medical suppliers
· Audio-visual and event production companies
· Manufacturing and engineering firms
· Research laboratories and universities
Yes. We have extensive experience in transporting medical equipment, including diagnostic machines, hospital devices, and specialist healthcare tools. However, we do not transport biological materials such as blood, organs, or human tissue.
Medical Courier Service Questions
A medical courier service specialises in the transportation of healthcare-related items such as medical devices, equipment, and hospital supplies between healthcare providers, laboratories, and clinics. These deliveries require careful handling and logistics to maintain a quality service and industry compliance.
Distribusha transports medical devices, diagnostic equipment, hospital supplies, sterile instruments, and technical healthcare machinery. However, we do not transport biological materials such as blood, organs, or human tissue. We deliver not only to hospitals and laboratories, but also to private individuals for residential care equipment, such as medical beds, gas bottles, mobility equipment.
We can transport temperature-sensitive medical equipment and supplies, but we do not offer temperature-controlled vehicles. While we ensure careful handling and rapid transit to minimize exposure to extreme conditions, our service is not suitable for items that require refrigerated or frozen transport.
Yes, we provide same-day medical courier services for urgent healthcare deliveries. Whether it is a hospital requiring emergency equipment or a private clinic needing urgent supplies, we ensure fast and secure transport across our service regions.
Yes, our couriers can collect and deliver at any time, including nights and weekends. However, this must be arranged in advance. While our office is not open 24/7, we can accommodate out-of-hours, weekend, and overnight deliveries if scheduled ahead of time.
For urgent medical deliveries outside regular hours, please contact us in advance to confirm availability.
No, Distribusha does not transport hazardous medical waste. Our service is focused on medical equipment, hospital supplies, and technical healthcare machinery. If your consignment contains hazardous materials, we recommend contacting a licensed medical waste disposal provider.
We offer medical courier services across the UK, covering major cities, hospitals, clinics, and healthcare facilities. If you have specific location requirements, please get in touch, and we will confirm availability for your area.
Booking a medical courier with Distribusha is simple:
1. Contact us by phone or email with the details of your delivery.
2. Provide shipment details, including dimensions, weight, and any special handling requirements.
3. Schedule a pickup at a convenient time.
4. We will confirm all the details for your approval
5. Once confirmed, our couriers will ensure safe and timely delivery.
To request a quote or book a service, get in touch with us today.
Contract Courier Service Questions
A contract run courier service or contract courier service is a long-term delivery arrangement where a courier company provides recurring, scheduled deliveries under a formal agreement. These services often include dedicated routes, vehicles, and drivers to meet specific business needs.
Businesses that require regular deliveries benefit from contract courier services, including:
· Healthcare providers (hospitals, pharmacies, medical supply distributors)
· Retail and e-commerce (store restocking, subscription box services)
· Manufacturers (supply chain logistics, parts distribution)
· Legal and financial firms (secure document transfers)
· Event companies (exhibition and promotional material transport)
- Reliability – Your deliveries are performed on a regular and set schedule, reducing uncertainty.
- Cost Efficiency – Fixed pricing structures can lower the average cost of deliveries.
- Dedicated Service – Tailored routes and regularly assigned drivers help to build strong, friendly relationships with customers.
- Priority Handling – Avoids late deliveries with guaranteed service slots.
Yes, Distribusha Ltd offers contract delivery services across the UK. We provide tailored logistics solutions to ensure your business runs smoothly with consistent, scheduled deliveries. There are no exceptions, so for the UK we include all of Scotland including the highlands and islands, as well as Northern Ireland, the whole of England and Wales.
Scheduled Courier Service Questions
A scheduled courier service allows our customers to pre-book deliveries for specific times and dates, ensuring reliable and timely transport. This also helps to build a trusting relationship with your clients.
A scheduled delivery is when a package is transported at a pre-arranged time rather than on demand. This service is ideal for businesses and individuals who need predictable delivery times, and who want to lower the cost of courier delivery services.
- Scheduled Delivery – Booked in advance for a set time/date.
- On-Demand Delivery – Arranged when needed, often for urgent shipments.
Yes! Distribusha Ltd allows customers to arrange recurring scheduled deliveries to ensure seamless logistics for ongoing business needs. This is usually done through the creation of a contract run delivery service.
Yes, you can book multiple deliveries in advance. We can help optimize your delivery routes for maximum efficiency.
Yes! If you require a pickup from your location at a specific time, we can arrange a scheduled collection service tailored to your needs.
Yes, cancellations are possible but must be made within our cancellation policy guidelines. Please contact us as early as possible to avoid any avoidable charges.
Exhibition and Event Logistics Questions
Exhibition courier services are specialised logistics solutions designed for transporting event materials, display stands, promotional items, and technical equipment to and from exhibition centres, trade shows, and event venues.These services ensure that your materials arrive on time, in perfect condition, and ready for setup. At Distribusha Ltd, we provide tailored courier solutions for exhibitions, conferences, and trade fairs, offering timed deliveries, secure handling, and temporary storage when needed. We also know all the UK’s major exhibition centres and are able to get easy access to the most inaccessible places.
To minimise stress and anxiety, it’s best to book your exhibition courier service at least one to two weeks in advance, especially for large-scale events. This allows time for planning the most efficient route, securing necessary delivery slots, and coordinating with the venue’s access restrictions. Last-minute bookings are possible but may be subject to availability and additional charges.
Our core service includes delivery of your exhibition materials to your designated stand or area within the venue. However, assembly and setup are not included unless agreed upon in advance. If you require assistance with unpacking, positioning, or light assembly of displays or technical equipment, let us know beforehand, and we can discuss tailored support options.
We understand that exhibition materials often include fragile, high-value, or custom-built items that require extra care. We take the following steps to ensure safe transport:
- Use of protective packaging and securing items within the vehicle
- Employing trained drivers experienced in handling delicate loads
- Offering dedicated vehicle options to minimise handling and transfers
- Encouraging clients to specify any special handling instructions in advance
For particularly fragile or expensive materials, we recommend discussing additional protective measures or custom packaging solutions with our team.
Yes. At Distribusha Ltd, we provide insurance coverage of up to £10,000 per consignment for event materials while in transit. If your items exceed this value, we can arrange additional insurance upon request. However, our coverage does not extend to items once
they have been delivered to the event venue. As exhibition halls can be busy environments with high foot traffic, we strongly recommend that customers arrange their own insurance for materials once they have been received at the venue.
Yes, we offer temporary storage solutions if you need to hold exhibition materials before or after the event. Storage must be arranged in advance, and additional fees may apply depending on the duration and size of the consignment.
Absolutely. Through our years of experience gained in providing exhibition and event courier services we have realised that we need to be able to provide three types of service. Some exhibition materials are made for a one-off event and do not need collecting after the exhibition. Some event and exhibition materials are designed for one-off evets but are, by design, recyclable. We are able to both collect and deliver your materials to an appropriate recycling centre. Finally, we have the more substantial and durable event materials which are intended for multiple occasions. We can collect these materials after the event and return them to your preferred location. To ensure a smooth pickup, please provide details in advance, including collection time, location, and any access restrictions at the venue.
Yes, we handle large and bulky items such as exhibition stands, AV equipment, and staging materials. However, you must provide accurate weight and dimension details in advance, plus digital photographs if you have them, and any special equipment required for unloading (such as a forklift or tail lift) must be arranged beforehand.
At the moment, we only provide exhibition courier services within the UK. For international events, we recommend working with a logistics provider that specialises in cross-border exhibition freight.
We can complete the delivery regardless of whether someone is present to receive it, as long as the venue allows unattended drop-offs. However, once delivered, we are not responsible for the security of the items. If the venue requires a signed handover, we will attempt to contact you or a designated recipient. If we need to return with the consignment or wait for someone to collect it, additional charges may apply. To avoid complications, we recommend ensuring that a contact person is available at the venue to receive the delivery at the scheduled time.
General Questions about Courier Services
Last mile delivery refers to the final stage of the delivery process, where goods are transported from a distribution hub or courier facility directly to the end customer. It is a critical part of logistics, ensuring that items arrive on time and in good condition. At Distribusha Ltd, we specialize in time-sensitive and high-value last mile deliveries, including medical, technical, and event-related consignments.
Urgent delivery services are designed for time-critical shipments, ensuring fast and direct transport with minimal delays. This is particularly useful for technical or medical equipment failures, where replacement parts need to be delivered and installed with extreme urgency. For technical equipment, our services may include:
- Collecting the faulty part or replacement equipment/machinery
- Delivering and fitting of the replacement part or machinery/equipment
- Returning the defective component or equipment/machinery to the supplier This ensures minimal downtime for your customer’s business.
We believe in being as environmentally responsible as possible. So, if requested, we can unpack delivered goods and remove packaging materials such as boxes, plastic wrapping, and pallets and take them to an appropriate recycling centre. This service is useful for exhibition setups, medical deliveries, and technical equipment installations. However, we do not handle hazardous waste disposal. If special disposal requirements are needed, let us know in advance so we can advise accordingly.
We collect and dispose of:
- Technical and electronic equipment (printers, monitors, medical devices)
- Office furniture (desks, chairs, cabinets)
- Еxhibition materials (stands, displays, banners) However, disposal services must be arranged in advance, and certain hazardous or restricted items may not be accepted. If needed, we can provide disposal documentation upon request.
- Wherever possible, we will deliver replaced items to an appropriate recycling centre.
Express courier deliveries are time-sensitive, fast-track shipments that prioritize speed over standard delivery schedules. These services typically include:
- Same-day delivery within the UK
- Next-day delivery for urgent items
- Dedicated vehicle options to minimize handling and ensure direct transport to deal with large and heavy items as well as standard items. This is ideal for legal documents, medical equipment, urgent business supplies, and exhibition materials.
We cover the entire UK, including major cities, rural locations, and hard-to-reach areas including the Scottish Highlands and Islands. Whether it’s a city-centre office or a remote construction site, we have the flexibility to deliver where needed.
Booking a delivery with Distribusha Ltd is simple: First you have to contact us, either by telephone or email.
- Provide details – Share pickup and delivery addresses, package dimensions, and any special handling requirements.
- Receive a quote – We will confirm pricing based on distance, service type, and any additional requests within 12 hours.
- Schedule the delivery – Once confirmed, we will allocate a driver and arrange pickup.
- Delivery confirmation – Once the consignment is delivered, we will notify you with a confirmation. Please note that we do not offer real-time tracking, but we keep customers informed of key updates during transit.
Yes, we offer international delivery options upon request. However, customers must ensure that all customs documentation is provided and that the consignment complies with international shipping regulations. If needed, we can guide you through the process.
Yes, we offer round-the-clock delivery services, including overnight and weekend deliveries. Whether it’s an emergency medical shipment, an urgent exhibition setup, or an after-hours technical part replacement, we ensure deliveries happen when you need them most.
Here at Distribusha we don’t believe in a ‘one-size-fits-all’ solution to providing construction courier services. We appreciate each and every one of you has varied and varying demands, and it is our role to provide a bespoke service that precisely meets all your needs.
Ready to streamline your delivery operations with Distribusha’s Courier Delivery Services? Get in touch with us today and we’ll be glad to talk further about how we can help you.
Contact Us
Got any question? Call us: 01923 828460 – it costs nothing to talk – or
Email us: info@distribusha.co.uk and we’ll get straight back to you.